ctk99 Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail what information we collect, why we collect it, and how we keep it safe.
Introduction and Commitment
ctk99 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We take the privacy and protection of personal information of our users ("you", "your") very seriously.
This privacy policy explains how ctk99 collects, uses, stores, and discloses your personal information. By using our website or services, you are considered to have agreed to the terms of this policy.
Our platform operates for users aged 21 and above only. We do not knowingly collect information from minors.
What Information We Collect
1 Registration and Account Information
When you create an account on ctk99, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID number or passport details (for age verification)
- Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
- Language and account settings based on user preferences
2 Automatically Collected Information
Some information is collected automatically while using our platform:
- IP address and device type
- Browser type and version
- Operating system
- Date and time of website access
- Pages visited and session duration
- Referral URL (the website you came from)
3 Transaction and Gaming Information
We record the following information regarding your gaming activity and financial transactions:
- Deposit and withdrawal history
- Game play history and results
- Bet amounts and outcomes
- Use of bonuses and promotional benefits
- VIP program progress and rewards
4 Cookies and Tracking Technologies
ctk99 uses cookies and similar tracking technologies. These help improve your browsing experience, remember your preferences, and analyze platform performance.
Types of cookies:
- Essential cookies: Required for the basic functionality of the platform
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Used to improve our services
You can manage cookies from your browser settings, however disabling certain cookies may limit platform functionality.
How We Use Your Information
5 Purposes for Using Information
We use your information for the following purposes:
5.1 Account Management and Service Delivery
- Creating and managing your account
- Processing and verifying transactions
- Providing gaming services and bonuses
- Managing the VIP program
- Providing 24/7 Bengali customer support
5.2 Security and Regulatory Compliance
- Prevention of fraud and money laundering
- Age verification (confirming 21+)
- Monitoring responsible gaming policy
- Ensuring account security
5.3 Communication and Information
- Sending important service-related notifications
- Informing about promotional offers and bonuses (based on consent)
- Notifying about changes to platform policies
- Responding to customer service requests
5.4 Platform Development
- Improving platform performance and user experience
- Developing new services and features
- Resolving technical issues
Information Sharing and Disclosure
6 Who We Share Information With
ctk99 never sells your personal information or transfers it commercially to third parties. However, we may share information in certain circumstances:
6.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, technology infrastructure, and customer support. These providers can only access the information necessary to perform their specific functions and are required to comply with our privacy standards.
6.2 Legal Obligations
We may disclose information in the case of legal requirements, court orders, or valid requests from government authorities. This may include:
- Cooperating with anti-money laundering investigations
- Assisting relevant authorities in fraud investigations
- Complying with valid court orders
6.3 Business Restructuring
If ctk99 participates in any merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance.
Information Protection Measures
7 Security Technologies and Practices
ctk99 adopts industry-standard security measures to protect your personal and financial information:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology
- Data Encryption: Stored sensitive information is protected with advanced encryption algorithms
- Two-Factor Authentication: An additional security layer for account access
- Regular Security Audits: Platform security is assessed on a regular basis
- Firewall Protection: Unauthorized access is prevented
- Data Backup: Data is kept secure through regular safe backups
While we apply the highest security measures, no method of transmitting or storing information on the internet is completely 100% secure. You should also stay vigilant about your account security — use a strong password and do not share it with anyone.
Data Retention Period
8 How Long Information Is Kept
ctk99 retains your information for as long as necessary. The following factors are considered when determining the retention period:
- Complete information is retained while your account is active
- Even after an account is closed, necessary information is retained for a specific period in accordance with legal obligations
- Financial transaction records are retained in accordance with audit and regulatory requirements
- When information is no longer needed, it is securely deleted or anonymized
Your Rights
9 Your Rights Regarding Your Information
As a user of ctk99, you have the following rights:
9.1 Right to Access Information
You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.
9.2 Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly in your account settings.
9.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing transactions, it may not be possible to delete all information immediately.
9.4 Right to Restrict Processing
You may restrict the use of your information for specific purposes, particularly in the case of marketing communications.
9.5 Right to Withdraw Consent
Where we process information on the basis of consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal will remain valid.
Contact us to exercise any of the above rights. We will respond to your request within a reasonable time.
Protection of Minors
10 Privacy Policy for Minors
ctk99 services are for users aged 21 and above only. We do not knowingly collect information from any person under the age of 21.
If we become aware that a minor has registered, we will immediately close that account and delete all associated information.
If you believe that we hold information about a minor, please contact us.
Policy Changes
11 Privacy Policy Updates
ctk99 may revise this privacy policy from time to time. For any significant changes to the policy, we will:
- Display the updated date on this page
- Notify registered users via email
- May show a notification when logging in to the platform
Continued use of our platform after changes will indicate that you have agreed to the updated policy. Please check this page regularly.
Contact Us
12 Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:
24/7 support available in Bengali
[email protected]
We are committed to responding to your request as quickly as possible
Our privacy team takes all information-related requests seriously and takes appropriate action in accordance with applicable law and this policy.
Related Policies
- Terms & Conditions — Complete terms for using our services
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — Learn more about ctk99
- FAQ — Answers to frequently asked questions