For players 21 and above only

Responsible Gaming at ctk99 — Your safety is our priority

Q: What should I do if I feel gaming is affecting my life?

Contact our 24/7 live chat first, or email us at support@ctk99.cam. Our trained team will assist you with complete confidentiality. You can also activate an immediate deposit limit or time-out directly from your Account Settings. Remember — asking for help is an act of courage and the first step toward addressing the problem.

ctk99 believes gaming should be a source of fun, not a burden. Use our safe gaming tools to set limits and stay protected.

Our Safe Gaming Tools

Deposit Limits

You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately, and you must wait at least 7 days to increase it.

Time-Out

If you need a short break, temporarily suspend your account for 24 hours up to 30 days. During this time, login, deposits, and bets will be completely disabled.

Self-Exclusion

If you feel gaming is affecting your life, activate a permanent self-exclusion for 6 months up to 5 years. Your account cannot be reactivated during this period.

Session Time Limits

Set a maximum time for each gaming session. Once the set time has passed, the platform will automatically notify you and end the session.

Loss Limits

Set a maximum loss amount on a daily, weekly, or monthly basis. Once the set limit is reached, no further bets can be placed automatically.

Support and Advice

For any concerns about gaming, contact our 24/7 Bengali live chat support. Our trained team will assist you with complete confidentiality.

Warning Signs of Problem Gaming

When gaming becomes a source of stress rather than enjoyment, certain signs appear. If any of the following apply to you, seek help promptly — it is a sign of courage, not weakness.

Spending more money than your budget and developing a tendency to hide it.
Trying to place more bets to recover losses.
Neglecting family, friends, or work responsibilities to spend time gaming.
Feeling restless, irritable, or anxious when trying to stop gaming.
Lying to family or friends about your gaming habits.
Taking on debt or breaking into savings to cover gaming expenses.

How to Keep Yourself Protected

How to Activate Self-Exclusion

Self-exclusion is a powerful tool that keeps you away from the ctk99 platform for a set period. To activate it:

Log in to your ctk99 account and go to "Account Settings".
Select "Self-Exclusion" under the "Responsible Gaming" section.
Choose your preferred duration — 6 months, 1 year, 3 years, or 5 years.
Or contact our live chat and we will complete the process on your behalf.

No marketing messages will be sent while self-exclusion is active, and attempting to open a new account is prohibited.

Setting Deposit and Loss Limits

At ctk99, you can easily set financial limits that help you stay within your budget:

Set a daily, weekly, or monthly deposit limit.
Set a maximum bet amount per session.
Set a daily or weekly maximum loss limit.
Reducing a limit takes effect immediately; a 7-day delay applies to increasing a limit.

Remember: the minimum deposit is ৳500 and the minimum withdrawal is ৳800. These limits are the foundation of responsible gaming.

Time-Out and Reality Check

ctk99 encourages taking regular breaks. Using the time-out feature, you can temporarily close your account for 24 hours up to 30 days. Additionally, activating the reality check feature will display a summary on screen every hour showing how long you have been playing and how much you have spent. This information helps you make informed decisions. View gaming as entertainment, not as a source of income.

ctk99's Commitment to Responsible Gaming

A Safe and Verifiable Environment

Your personal information and transactions are protected at ctk99 through SSL encryption and advanced security measures. We conduct regular system audits to ensure fair play.

Preventing Minors from Accessing the Platform

Age verification is mandatory at registration. ctk99 follows strict policies to ensure no one under 21 years of age can play on the platform.

Transparent Terms and Conditions

Our terms for bonuses, wagering, and withdrawals are fully transparent. There are no hidden conditions — everything is written clearly in Bengali.

Trained Support Team

Our 24/7 Bengali support team is specially trained in responsible gaming. You can speak with them about any concern with complete confidentiality.

Awareness Messaging

Responsible gaming messages are displayed regularly on the ctk99 platform so that all players stay informed and continue to see gaming as a source of enjoyment.

Fair and Impartial Gaming

All our games are powered by verified Random Number Generators (RNG), which ensure impartial results in every round.

Need Support?

If you have any concerns about gaming or feel it is having a negative impact on your life, reach out for help on your own terms. ctk99 is always here for you.

24/7 Live Chat

Connect with our Bengali live chat support at any time. Our trained team is always ready to assist you with complete confidentiality.

Email Support

Self-Help Tools

Activate deposit limits, a time-out, or self-exclusion directly from Account Settings — no waiting required.

Responsible Gaming FAQ

Log in to your ctk99 account, go to the "Responsible Gaming" section under "Account Settings", and select the "Deposit Limit" option. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately; however, increasing a limit requires a 7-day waiting period. If you have any trouble, contact our 24/7 live chat support.

Yes, once self-exclusion is active, you will not be able to log in, make deposits, or place bets on ctk99 for the selected period. You will also not receive any promotional messages during this time. It is not possible to reactivate your account before the self-exclusion period ends. This is a serious and effective step — so make the decision with full awareness.

A Time-Out is a short-term option — from 24 hours up to 30 days. After this period, the account may be reactivated automatically. Self-Exclusion is long-term — from 6 months up to 5 years — and the account cannot be reactivated in any way until the period ends. If you are struggling to keep your gaming under control, self-exclusion is the most effective option.

You must be at least 21 years old to open an account and play at ctk99. Age is verified at the time of registration and you may be asked to submit identity documents at any time. Minors are strictly prohibited from accessing the gaming platform.

Contact our 24/7 live chat first, or email us at [email protected]. Our trained team will assist you with complete confidentiality. You can also activate an immediate deposit limit or time-out directly from your Account Settings. Remember — asking for help is an act of courage and the first step toward addressing the problem.

The minimum deposit across all payment methods at ctk99 (bKash, Nagad, Rocket, Upay, bank transfer) is ৳500 and the minimum withdrawal is ৳800. Withdrawals are usually completed within 5–30 minutes. For responsible gaming, we advise that you only spend money that, if lost, would not affect your daily life.

Enjoy ctk99 Responsibly

Enjoy our cricket betting, slots, and live casino within safe limits. Read our FAQ for any questions or contact support directly.

Visit Casino Cricket Betting Slots Games Read FAQ Go to Homepage