ctk99 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between ctk99 ("Platform", "we", "us") and every individual who uses this platform ("User", "you", "Player"). By using our services through the ctk99 website, mobile application, or any other digital channel, you are automatically considered to have accepted these terms.

1.1 Key Definitions

• "Platform" refers to ctk99's website, application, and all associated digital services.
• "Account" refers to a registered user's personal gaming profile.
• "Balance" refers to the amount of Bangladeshi Taka held in a user's account.
• "Bonus" refers to promotional offers, free gaming credits, or other incentives.
• "Services" refers to cricket betting, live casino, slots, and other gaming features.

1.2 Scope of Application

These terms apply to all ctk99 services, including online slots, live casino games, cricket betting, and other sports betting. Additional terms may apply to specific services and will be clearly stated on each service page.

To open an account and use the services on ctk99, users must meet the following eligibility requirements.

2.1 Age Requirement

ctk99's services are available only to individuals aged 21 or older. No person under the age of 21 may create an account or use the services on this platform. ctk99 may request proof of identity for age verification at any time.

2.2 One Account Per Person

Each individual may operate only one account. ctk99 reserves the right to suspend or close all associated accounts if multiple accounts are created from the same person, device, or IP address.

2.3 Registration Information

• All information provided at the time of registration must be truthful, complete, and up to date.
• Providing false or misleading information will result in account cancellation, and any pending winnings may be forfeited.
• If any information needs to be changed, please contact the support team.
• A copy of a national ID card or passport may be requested for account verification.

2.4 Account Verification (KYC)

ctk99 reserves the right to verify a user's identity and source of funds. The KYC process may be required before a withdrawal or at any other time. Withdrawals may be put on hold until verification is complete.

Maintaining the security of your ctk99 account is entirely your responsibility. ctk99 bears no responsibility for unauthorised use of your account.

3.1 Password Protection

• Never share your login credentials with any third party.
• Use a strong password and change it regularly.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Using another person's account or allowing someone else to use your account is strictly prohibited.

3.2 Account Activity Monitoring

You are responsible for all activity carried out on your account. If unauthorised activity occurs on your account and you do not notify us promptly, ctk99 will not be liable for any losses arising from that activity.

All financial transactions on ctk99 are conducted in Bangladeshi Taka (BDT / ৳). The following guidelines apply to deposits and withdrawals.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits are generally processed instantly. If there is a delay due to a technical issue, please contact the support team.
• Using third-party payment methods is prohibited — the deposit method must be registered in your own name.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Standard processing time: 5–30 minutes.
• The withdrawal method must match the deposit method and must be registered in the user's own name.
• Withdrawals may be delayed if account verification (KYC) has not been completed.

4.3 Anti-Money Laundering Policy

ctk99 follows a strict anti-money laundering policy. ctk99 reserves the right to investigate and suspend accounts where suspicious transactions, gaming patterns, or unclear sources of funds are identified.

ctk99 offers various bonuses and promotional offers from time to time. The following terms apply when using these offers.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x (ten times). This means you must wager a total of ten times the bonus amount before it can be withdrawn.

5.2 General Rules for Using Bonuses

• Each bonus offer has a specific validity period, and the bonus will be automatically cancelled once it expires.
• A new bonus will not be activated until a current bonus has been fully used.
• Bonus abuse (for example, claiming bonuses from multiple accounts) will result in the bonus being cancelled.
• ctk99 reserves the right to change the terms of any bonus.
• Winnings earned from a bonus are subject to wagering requirements before they can be withdrawn.

5.3 VIP Program

ctk99's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.1% weekly cashback.
• Platinum: up to 1.5% weekly cashback.

You can advance to a higher VIP tier through regular and active gaming. VIP benefits are recalculated each week based on the previous week's activity.

ctk99 is committed to ensuring a fair and safe gaming environment for all players.

6.1 Random Number Generator (RNG)

All games on ctk99 use certified Random Number Generator technology, which makes every outcome completely random and unpredictable. No user or third party can influence the outcome of any game.

6.2 Gaming Restrictions

• ctk99 reserves the right to temporarily suspend services during technical issues or maintenance.
• ctk99 reserves the right to void any winnings that were incorrectly displayed or awarded due to a technical error.
• In the event of any dispute regarding game rules, ctk99's decision will be considered final.

6.3 Responsible Gaming

ctk99 supports responsible gaming practices. Users may set their own deposit limits and temporarily suspend their account if needed. For more information, visit our Responsible Gaming page.

Any of the following behaviours will be considered a violation of ctk99's policies and may result in account closure as well as legal action.

7.1 Prohibited Activities

• Creating or operating multiple accounts.
• Bonus abuse or using bonus arbitrage strategies.
• Attempting to alter the outcome of any game or using hacking software.
• Attempting to disrupt the normal operation of the platform.
• Using a false identity or the identity of a third party.
• Using the platform for money laundering or any other illegal purpose.
• Misconduct or making threats toward ctk99 staff.

7.2 Consequences of Account Closure

If an account is closed due to a policy violation, all pending bonuses and winnings associated with the violation will be forfeited. However, the original deposit amount that was fairly earned may be returned in accordance with policy. ctk99 reserves the right to make the final decision in this matter.

ctk99 places the highest priority on the security of users' personal information. Our platform uses SSL encryption technology to keep all data secure.

8.1 Data Collection and Use

• We collect only the information necessary to provide our services.
• User data is not sold or rented to third parties.
• Information is not shared with any third party except where legally required.

For more details on data protection, please see our Privacy Policy page.

ctk99 accepts no responsibility in the following cases:

• Any loss caused by internet disconnection or server downtime.
• A breach of account security resulting from the user's own negligence.
• Technical issues with software from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe).
• Force majeure events such as natural disasters, government orders, or cyberattacks.
• Financial losses arising from the user's gaming decisions.

ctk99's maximum liability for any single incident will never exceed the actual deposit amount associated with that incident.

ctk99 reserves the right to change, amend, or update these terms and conditions at any time.

10.1 Notice of Changes

• For significant changes, users will be notified in advance via their registered email or through the platform.
• If a user continues to use the platform after the updated terms take effect, they will be considered to have agreed to the new terms.
• If a user does not agree to the new terms, they have the right to stop using the platform and request that their account be closed.

The latest terms and conditions will always be available on this page, and the date of the last update will be clearly stated at the top of the page.

For any questions or disputes regarding these terms and conditions, please get in touch using the method below.

11.1 Support Contact

• Live Chat: 24/7 Bangla support — click the live chat icon on the platform.
• Email: [email protected]

11.2 Complaints Process

If you have a complaint, please contact our support team first. We take all complaints seriously and will try to resolve them within a reasonable time. In resolving disputes, the decision of ctk99's authority will be considered final, unless a legal obligation requires otherwise.

11.3 Applicable Law

These terms are governed in accordance with the relevant international gaming regulatory framework. ctk99 is committed to protecting all users by ensuring fair play and SSL encryption as a safe and reliable platform.